Cancellation and Refill Policy

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Welcome to Upper Charles Animal Hospital

At Upper Charles Animal Hospital, we are committed to providing compassionate, high-quality veterinary care while maintaining clear communication and mutual respect with our clients.

Maintaining Your Pet’s Care

To prescribe medications and provide ongoing medical care, we must maintain a valid Veterinary-Client-Patient Relationship (VCPR), which requires your pet to have been examined within the past 12 months.

Appointment Policies

We value your time and ask that you value ours as well.

  • Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.
  • Clients who miss one scheduled appointment (no-show) will be charged a $75 scheduling fee before future appointments can be booked.
  • Clients who have two appointments canceled or rescheduled with less than 24 hours’ notice will be charged a $75 scheduling fee before future appointments can be booked.
  • Late arrivals may need to be rescheduled depending on the day’s schedule.

Prescription Refills

Please allow 24–48 hours for prescription refill requests.

Refills can be requested:

To help us process your request efficiently, please include:

  • Your full name
  • Your pet’s name
  • Medication name
  • Strength and dosage (if known)
  • Quantity requested

Please note that refill requests are processed during regular business hours. Requests submitted after hours, on weekends, or on holidays may require additional processing time.

Thank you for partnering with us to provide the best possible care for your pets.