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I brought my dog to Upper Charles today while looking for a new vet, and I could not be happier with the decision. From the start they were welcoming, clear, and genuinely caring. My dog has special needs, and the way they handled her with patience and compassion was exceptional.
I was hesitant about switching vets, but that disappeared quickly. They are straightforward, transparent, and communicative. No pressure, no upselling, and pricing is explained upfront with no surprises. It feels personal and honest, not like a corporate vet experience. Highly recommend.
I am so lucky to have found this awesome veterinarian practice. My LullaBell (a Boston Terrier) is always treated with such kindness and the best care by everyone involved. Staff is wonderful and very knowledgeable. Dr. Reid and Dr. Crosier have such a calm demeanor and takes the time to explain the procedures as well as answering any questions. Never have I felt I was being rushed out the door. I would rate them a 10+ for sure. Here she is with her BFF Bodie Bean.
Excellent care and communication aroun d our pet’s care!
I’ve been to a few veterinary hospitals, but this one is arguably the best run. Staff is excellent and goes above and beyond! There’s really no way to mess up here. You don’t even know how many more stars I wish I could give them.